Manage incoming calls, chat and emails from customers in a timely manner.
Identify & assess customers needs, clarify information and provide solutions and alternatives wherever applicable.
Manage and resolve customer complaints, escalate to Technical Support Head when necessary.
Build sustainable relationships and trust with customers through an open communication.
Provide accurate & complete information to improve customer satisfaction leading to noticeable results Maintain records of every interaction and forward to concerned team member whenever necessary.
Respond to and completely owns customer escalations.
Work closely with Internal & external stakeholders to triage problems, assign relevant owners and teams and follow through on the resolutions to ensure they are delivered in a timely manner.
Desired Candidate Profile:
Proven experience in a customer support role.
Minimum 1 year of experience working in TECHNICAL service industry.
Have experience in both voice and non-voice processes (email, SMS, chat).
Track record of over-achieving performance.
Strong listening, written and verbal communication skills.
Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively.
Must be fluent in English & Hindi.
Perks and Benefits:
Competitive Salary.
Medical Insurance suiting your needs.
Access to Mental health professionals.
Top gadgets to achieve skill level - Bruce Wayne.
Flexible work schedule so you never miss brunch, lunch, or dinner plans.
