On the Job:

  • Manage incoming calls, chat and emails from customers in a timely manner.
  • Identify & assess customers needs, clarify information and provide solutions and alternatives wherever applicable.
  • Manage and resolve customer complaints, escalate to Technical Support Head when necessary.
  • Build sustainable relationships and trust with customers through an open communication.
  • Provide accurate & complete information to improve customer satisfaction leading to noticeable results Maintain records of every interaction and forward to concerned team member whenever necessary.
  • Respond to and completely owns customer escalations.
  • Work closely with Internal & external stakeholders to triage problems, assign relevant owners and teams and follow through on the resolutions to ensure they are delivered in a timely manner.

Desired Candidate Profile:

  • Proven experience in a customer support role.
  • Minimum 1 year of experience working in TECHNICAL service industry.
  • Have experience in both voice and non-voice processes (email, SMS, chat).
  • Track record of over-achieving performance.
  • Strong listening, written and verbal communication skills.
  • Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively.
  • Must be fluent in English & Hindi.

Perks and Benefits:

  • Competitive Salary.
  • Medical Insurance suiting your needs.
  • Access to Mental health professionals.
  • Top gadgets to achieve skill level - Bruce Wayne.
  • Flexible work schedule so you never miss brunch, lunch, or dinner plans.
  • Friendly leaves policy.

Job Details

  • Position:Technical Support Executive
  • Experience:1 Year
  • Total Opening:4
  • Qualifications:Graduate

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