Effective date: August 27, 2025
RigAlma-School Management System's Consent
At RigAlma-School Management System, accessible from rigalma.com, one of our main priorities is the privacy of our visitors and users. This Privacy Policy describes what information we collect and record, and how we use it.
If you have additional questions or require more information about our Privacy Policy, please contact us using the details in the Contact Us or Grievance Officer (India) sections below.
Scope
This Privacy Policy applies to our website, our mobile/desktop applications, and related online services. It applies to information shared and/or collected in connection with RigAlma-School Management System. It does not apply to information collected offline unless expressly stated.
Consent
By using our website or apps, you consent to this Privacy Policy and agree to its terms.
Information We Collect
The personal information that you are asked to provide, and the reasons for asking, will be clear at the point of collection.
- Direct contact information: If you contact us, we may receive your name, email address, phone number, message contents and attachments, and any other information you choose to provide.
- Account and organization details: When you register for an account, we may ask for name, company/school name, address, email address, and phone number.
- ERP (school) data: Depending on your contract with us, schools may input or sync student, guardian, staff, attendance, assessment, fee, transport, and communication records. We process this data under the school’s instructions as their service provider.
- Log and device data: IP address, browser type, ISP, date/time stamps, referring/exit pages, and click counts (see Log Files).
- Cookies/identifiers: Preferences and session identifiers to operate and improve our services (see Cookies and Web Beacons).
How We Use Your Information
- Provide, operate, and maintain our website and apps
- Improve, personalize, and expand our services
- Understand and analyze service usage
- Develop new products, services, features, and functionality
- Communicate with you (including customer support, updates, and service notifications)
- Send administrative emails and, where permitted, marketing communications
- Detect, prevent, and investigate fraud, abuse, or security incidents
- Comply with law and enforce our terms
Log Files
RigAlma-School Management System follows standard practices for log files when visitors and users access our services. Logged information includes IP addresses, browser type, ISP, date/time stamp, referring/exit pages, and click counts. These are not linked to information that directly identifies a person. We use this information to analyze trends, administer the site, track usage, and gather aggregate demographics.
Cookies and Web Beacons
Like many services, we use cookies and similar technologies to store preferences and understand how our services are used, so we can optimize your experience. You can control cookies via your browser settings.
Advertising & Third Parties
We do not serve third-party ads inside the ERP apps. If we display advertising on public web pages, third-party ad networks may use cookies, JavaScript, or web beacons to personalize content and measure performance. We do not control third-party cookies used by advertisers. For details, please review the privacy policies of those providers.
Third-Party Privacy Policies
Our Privacy Policy does not apply to other websites or services. We encourage you to review the privacy policies of any third-party services you use with RigAlma (e.g., payment gateways, communication providers) for information on their practices and opt-out options.
Region-Specific Rights
India (DPDP Act, 2023)
Data Principals (individuals) have the right to:
- Access a readily available grievance redressal mechanism regarding our handling of personal data;
- Request correction, completion, updating, or erasure of personal data, subject to legal/business necessity;
- Withdraw consent where processing is based on consent.
To exercise these rights, use the details in Grievance Officer (India) or Contact Us.
European Union / EEA (GDPR)
If GDPR applies to you, you may have rights of access, rectification, erasure, restriction, objection, and data portability. You also have the right to lodge a complaint with your local Data Protection Authority.
California (CCPA/CPRA)
California consumers may request disclosure, deletion, correction (where applicable), and opt-out of the sale or sharing of personal information. We will respond within the statutory timeframe.
Controller vs. Processor: For ERP data provided by schools, we usually act as a service provider/processor on behalf of the school (the “controller”). For our own site analytics, support, and account records, we act as a controller.
Grievance Officer (India)
For user complaints under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we will acknowledge within 24 hours and dispose of within 15 days. If we operate any e-commerce consumer interface, consumer complaints will be acknowledged within 48 hours and resolved within 1 month.
Grievance Officer (India)
Name: Hemant Rajpoot
Designation: Grievance Officer
Email: rigalma.developer@gmail.com
Phone: +91-93557 16096
Postal Address: Building No./Flat No.: 2665, Milk Plant Road, near Gill Fitness, Sector 2 Ballabhgarh, Faridabad, Haryana, 121004
Security
We use administrative, technical, and organizational measures designed to protect personal data. No system can be guaranteed 100% secure; we continuously improve our safeguards.
Data Retention
We retain personal data for as long as needed to provide services, comply with law, resolve disputes, and enforce agreements, or as otherwise instructed by our customers (schools).
Children’s Information
We encourage parents/guardians to monitor children’s online activity.
India: Under the DPDP Act, a “child” is under 18 years. We do not knowingly collect personal data directly from children without appropriate consent (e.g., from parents/guardians or the school, as applicable). If you believe a child has provided personal data to us improperly, please contact us so we can act promptly.
Other regions: If local law sets a different age threshold (e.g., 13 in some jurisdictions), we apply the higher protection required by applicable law.
Platform-Specific Disclosures (iOS/Android)
- iOS (ATT): If our apps track users across apps/sites for advertising or measurement, we will request permission via App Tracking Transparency and proceed only if consent is granted.
- Privacy manifests / Required Reason APIs (iOS): Our apps and any third-party SDKs we include will declare required reasons where applicable and limit use to the declared purpose.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the new version on this page and update the effective date above. Changes are effective when posted, unless otherwise required by law.
Contact Us
If you have questions or suggestions about this Privacy Policy, or wish to exercise your rights, please contact:
RigAlma School Management Software
Address: Sector-19, Faridabad, Haryana 121002, India
Phone: +91 93557 16096
Email: info@rigalma.com
